WE ARE LOOKING FORWARD TO SEEING YOU BACK AT THE THEATER! 

 

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NEW TICKETING PROCEDURES

 

Please become familiar with these so there will be no confusion when you attend a show

 

  • At present, our seating is limited.

 

  • Your seats will now be assigned – there is no more open seating.  Every seat is numbered.

 

  • For social distancing, seating is limited to pairs or singles. We will try to seat groups as closely as possible, but there may be empty seats between you.

 

  • Tickets are currently unavailable for purchase online.  Our box office manager must assign seats for social distancing.
 
  • We encourage you to please purchase your tickets over the phone rather than in-person. Please make your reservations in advance by calling the box office at (830) 798-8944.  Box office hours are limited, so please leave us a message if no one answers, and we will return your call as soon as possible.

 

  • Once you have made your reservation, look for an email from us and download and print out your tickets.  Once you have this, you do not have to go to the box office upon arrival.

 

  • If you do purchase your ticket in-person at the box office, we encourage you to use your credit cards instead of handling cash.  You will swipe your card, and it will not be touched.

 

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ENTERING AND EXITING THE BUILDING

Please become familiar with these so there will be no confusion when you attend a show

 

ARRIVING

 

  • GUESTS MUST WEAR FACE COVERINGS

 

  • The building will open no sooner than one-half hour before the start of the show.

 

  • Please do not crowd the doors.

 

  • We ask that you not congregate in the lobby before the show.  Seating in the lobby will be limited.

 

  • The occupancy in the restrooms is limited to three persons at a time.  Please maintain proper distancing while waiting in the hallway.

 

  • Please print your tickets at home before your arrival.  When you enter the building, there is no need to stop at the box office unless you have lost or forgotten your tickets.

 

  • If you wish, you may go to our concessions counter and bring a complimentary beverage with you into the auditorium.

 

  • Present your ticket to an usher.  Hold up the QR code on the ticket for the usher to scan.  Ushers will not touch your tickets. 

 

  • An usher will hand you a program. 

 

  • Please find your assigned row and seat number.  Do NOT change your seats.  Seating assignments are spaced according to state regulations.  If necessary, an usher will help you find your seats.

 

EXITING THE AUDITORIUM

 

  • Before intermission and at the end of the show, someone will come on stage and you will be asked to exit one row at a time so that the aisles and doorways will not get crowded. Please stay in your seats until you are asked to exit

 

  • At intermission, you may remain in your seat if you wish.  Please do not move around the auditorium and socialize during intermission or after the show.

 

  • We ask that you please not congregate in the lobby during intermission or after the show.  Seating in the lobby will be limited.

 

  • When returning to the auditorium, we ask you, once again, to please maintain personal distancing and do not crowd the doors.

 

  • At the end of the show, please do not return your program to us.  Programs will not be reused.  If you do not wish to bring your program home, please deposit it into one of our trash receptacles.

 

  • There will no longer be a reception line with the cast.

 

CONCESSIONS

 

  • Beverages will be available to you before the show and during intermission. 

 

  • Refreshments will not be served while the show is in progress.

 

  • Coffee is no longer self-serve.

 

  • Complimentary wine, sodas, water, coffee, creamers, and sweetener will be served to you by volunteers wearing masks and gloves from behind a plexiglass screen.

 

  • Food, such as cookies, crackers, and candies, will no longer be offered at intermission.

 

We ask you to please help us out by taking your cups, glasses, and any trash with you as you exit the auditorium and dispose of them in our trash receptacles.

 

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WHAT WE ARE DOING

 

We have gone above and beyond to keep you safe!

 

In addition to federal and state guidelines, we have upgraded the equipment in our restrooms so that you can use toilets, sinks and soap dispensers hands-free.

 

Before each show, we wipe down all counters, sinks, doorknobs, handles, toilets, etc., with sanitizer.

 

Also, we have purchased an electrostatic disinfecting fogger.  The entire building is fogged after each performance to better protect you.

 

Hand-sanitizing stations are placed for you as you enter the lobby, auditorium, and in each restroom.

 

Staff and volunteers will wear disposable facemasks and gloves while working at shows.

 

Every staff member and volunteer will self-monitor their health at home and will not come to the theatre if they feel unwell. No-touch forehead thermometers will be used to check the staff and volunteers as they enter the building. Anyone with a temperature of 100 degrees or above will be sent home. They must be without fever for three days before returning to work.

 

 

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WHAT YOU CAN DO

 

GUESTS MUST WEAR FACE COVERINGS

 

Always practice six-foot social distancing, please.

 

If you feel unwell, we ask you not to attend and to contact the box office asap at (830) 798-8944.  We will exchange your tickets for another performance.

 

We also encourage you to self-monitor your temperature and health and to follow the Minimum Standard Health Protocols for Fine Arts Performance Hall Patrons, issued by Governor Abbott’s Strike Force to Open Texas, before arriving at the theatre.  That checklist may be found online at open.texas.gov.

 

https://open.texas.gov/uploads/files/organization/opentexas/OpenTexas-Checklist-Fine-Arts-Performance-Hall-Patrons.pdf

 

These protocols and procedures may be changed or updated.

 

Please do not hesitate to contact us if you have any questions by calling the administration office at (830) 693-2474 or by sending an email to director@theHCCT.org.

 

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